| Call Center (ACD) Solutions |
 |
 |
 |
|
Classic Telephone customizes Account Call Distribution (ACD) applications for businesses and business call centers. ACD offers businesses: • Interactive Voice Response (IVR) • Automated Attendant o Name, Extension, Department or Workgroup dialing o Call Flows to support normal business hours, after hours, holidays and emergency call processing o Voice Mail options • Automated Call Distributor (ACD) o Priority Queuing o Voice Mail options • Quality Monitoring with Interaction Recorder o Ad hoc recording o Scheduled recording • Quality Management with Interaction Supervisor o Coach, Listen, Record, or Join Agent calls o Real-time call center statistics o Real-time, configurable alerts and alarms • Reporting o Standard call center reports |
